Personal information collected during the consultation and complaint process

1. Reporting damage incidents

   • Purpose of processing: To receive and promptly process damage transactions or accidents that occurred while using Tomoarrow's services.

   • Processing items: Name, date of birth, mobile phone number, details of damage (date, amount, account, etc.), detailed reasons

   • Retention period: Destroyed when the purpose is fulfilled

2. Receiving complaints

   • Purpose of processing: Receiving and responding to complaints related to the use of Tomoarrow's services

   • Items to be processed: Name, date of birth, mobile phone number, email address, complaint content

   • Retention period: Destroyed when the purpose is fulfilled

3. Safety compensation system

   • Purpose of processing: To handle the overall business such as receipt of the safety compensation system, review of eligibility and compensation amount, and payment of compensation amount.

   • Items to be processed: Information verified and provided for the purpose of handling complaints, such as copies of identification cards, passbooks, seal certificates or confirmation of signature, and factual confirmation of the incident, etc.

   • Retention period: 10 years from the end of the business related to the security compensation system, then destroyed